TRACKING
Where is the parcel?
The order, its courier reference and the tracking link all sit in your account. Sign in with the e-mail you ordered with and the parcel is one click away.
What the statuses mean
| STATUS | WHAT IT MEANS |
|---|---|
| Paid | Money confirmed, the order is queued for picking |
| Packed | Same working day if you ordered before 13:00 |
| On the way | The courier has it — 2–3 business days across the EU |
| Delivered | The 30-day return window starts on this date |
Scans come from the courier, not from us, so a parcel can sit at one status for a day before the next scan appears.
Find your parcel
- 01 Sign in. Use the e-mail address you ordered with — many people order with a work address and then look with a private one.
- 02 Open the order. Every order carries its status, the courier and the reference number.
- 03 Follow the courier link. It opens the carrier's own tracking page with the latest scan.
- 04 No account yet? The dispatch e-mail carries the same link — search your inbox for MINOTI.
Still nothing?
Write to us with the name the order was placed under and we find it. No order number needed.