No, you don't need to create an account to place an order – you can also shop without registering. However, we encourage you to create an account, as this will give you access to your order and returns history in your Customer Panel.

The average order processing time in our online store is 24 hours. This means your order and products will be shipped to you within that time.

Once your order has been successfully placed and processed, you will receive an email confirmation and order number within 5 minutes.

In our store you can use the following payment methods:

1. Autopay – fast online transfers and card payments (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro).
   
2. BLIK – fast and convenient mobile payments.
   
3. PayPo – deferred payment, with the option of paying at a later date.
   
4. Google Pay and Apple Pay – fast mobile payments.
   
5. Cash on delivery – payment for the order and delivery directly to the courier.

Our store offers the following delivery methods:

• DHL courier – fast and convenient delivery to the specified address.
  
• InPost 24/7 parcel lockers – possibility of collecting a parcel at any time of the day or night.

If a product does not meet your expectations for any reason, you may return it within 30 days of receiving your order. Please complete the form provided and return it to us within 14 days.

You can file a complaint about ordered products within two years of receiving them. Any product defects should be reported as soon as possible after being noticed. All complaints are reviewed within 14 calendar days of the product's arrival at our warehouse.

Exchanging goods via the online store involves returning the products in accordance with the returns procedure and placing a new order.

Refunds for returned orders will be made within 14 days of receipt of the product by the online store's warehouse.

If you paid for shipping, returning the product is free. In this case, you must return the product directly to our warehouse and inform us about the refund on the return form.

The following payment methods are available in our online store:

• Electronic payments (e-payments) via an online payment service.
• Payment by traditional transfer to our store's bank account.

If you choose bank transfer, we will email you the bank transfer details after you place your order. Order processing will begin once the full amount of the required payment has been credited to our account.

If you choose the AutoPay operator, you should receive an email with a link to re-pay your order.

If you choose to pay online, you have 24 hours to pay for your order. After that time, it will be canceled.

Once you've selected your payment method and proceeded to the checkout process, please complete the process. Otherwise, please contact our customer service: +48 22 295 50 99, open Monday through Friday, 8:00 a.m. to 4:00 p.m.

Once the order has been confirmed, it cannot be modified.
However, if you wish to cancel your purchase, you have the following options:

• Once your order has been shipped, you can refuse to accept the parcel from the courier.
• After receiving your parcel, you can return the products within 30 days from the delivery date.

Changing the pickup point is only possible after the order has been shipped. In this case, please contact the courier company directly after receiving the tracking number.

Important! If you have chosen delivery to an InPost parcel locker, it is not possible to change the location to a different parcel locker than the one indicated when placing the order – this is due to InPost regulations.

Once the order is completed and handed over to the courier company, the package is sent to the address you provided.

Tracking becomes available once your package leaves our warehouse. You'll then receive an email with a link to check its current location.

Important! Tracking doesn't work immediately - it usually takes up to 24 hours for your order to be activated.

If you notice damage or other irregularities:

• When picking up your parcel from the courier , you can refuse to accept it. The parcel will then be returned to our warehouse for inspection.
  
• When picking up your parcel from a parcel locker , use the "I have comments about the parcel" option on the locker screen and return the parcel to the locker. Then contact us to arrange the next steps.
  

If you notice damage or missing product after receiving your order , you will need to prepare a damage report – it will be the basis for filing a complaint:

• DPD form
  
• InPost form
  
• GLS form

First, check your email – you may have received a message from us informing you that we cannot process your entire order.

If such a message was sent and the order was paid in advance , the refund will be made automatically to the account from which the payment was made.