Shipping
Shipping Information
Last updated: 20 August 2026 | Minoti Sp. z o.o. | KRS: 0000785854 | NIP: 1132998007
At Minoti, we want your order to reach you as quickly and safely as possible. This page explains our delivery options and times. If your question is not answered here, write to cs@minoti.com.
All orders are dispatched from our warehouse in Błonie, Poland, Monday to Friday, excluding Polish public holidays.
Free delivery
Delivery is free on every order, in every country we ship to. There is no minimum order value.
This applies to every delivery method available in your country, including InPost Parcel Lockers in Poland.
1. Order Processing Time
- Orders placed and paid before 14:00 on a working day are dispatched the same day.
- Orders placed after 14:00, at weekends or on public holidays are dispatched on the next working day.
- During peak periods — sale events, holiday seasons, new collection launches — processing may take slightly longer. We always communicate significant delays by e-mail.
- You will receive a shipping confirmation e-mail with a tracking number as soon as your order has been dispatched.
Total waiting time = processing time + carrier delivery time.
2. Delivery Options and Times
The options available for your destination are shown at checkout before you confirm your order. There are no delivery charges and no hidden fees. All prices include VAT, and no customs duties or import taxes apply within the EU.
| Country | Carrier | Delivery time |
|---|---|---|
| Poland | DHL Courier / InPost Parcel Locker | 2–3 working days |
| Austria | DHL | 2–3 working days |
| Belgium | DHL | 2–3 working days |
| Bulgaria | DHL | 5–6 working days |
| Croatia | DHL | 3–4 working days |
| Czech Republic | DHL | 2–3 working days |
| Denmark | DHL | 3–4 working days |
| Estonia | DHL | 4–5 working days |
| Finland | DHL | 4–5 working days |
| France | DHL | 4–5 working days |
| Germany | DHL | 2–3 working days |
| Greece | DHL | 5–6 working days |
| Hungary | DHL | 3–4 working days |
| Ireland | DHL | 4–6 working days |
| Italy | DHL | 3–4 working days |
| Latvia | DHL | 4–5 working days |
| Lithuania | DHL | 3–4 working days |
| Luxembourg | DHL | 4–5 working days |
| Netherlands | DHL | 2–3 working days |
| Portugal | DHL | 4–6 working days |
| Romania | DHL | 5–6 working days |
| Slovakia | DHL | 2–3 working days |
| Slovenia | DHL | 4–6 working days |
| Spain | DHL | 4–6 working days |
| Sweden | DHL | 4–5 working days |
Delivery times are estimates counted from dispatch and do not include order processing (see section 1).
3. Shipment Tracking
After dispatch you will receive an e-mail with your tracking number and a direct link to the carrier's tracking page. Please allow up to 24 hours for tracking to become active.
If you have a Minoti account, you can also track your order under "My Orders".
4. Delivery Attempts and Missed Deliveries
DHL makes up to 2 delivery attempts, after which the parcel is forwarded to the nearest DHL service point. If you are not available, the carrier leaves a notification explaining how to rearrange delivery or collect the parcel.
InPost Parcel Locker (Poland only): your parcel is held in the locker for 48 hours from the collection notification. Please collect promptly to avoid the parcel being returned.
If a parcel returns to our warehouse, we will contact you by e-mail. You may choose a re-dispatch or a refund of the product price. In both cases the carrier's return fee may be charged to you.
5. What to Do If Your Order Arrives Damaged
- Note the damage on the carrier's delivery document before signing, where possible.
- Photograph the damaged outer packaging and the products before discarding any packaging.
- Contact us within 48 hours of delivery at cs@minoti.com with your order number, photographs and a description.
We will arrange a replacement or a full refund. Return shipping for damaged items is covered by us.
6. What to Do If Your Order Has Not Arrived
First check the tracking link in your dispatch confirmation e-mail. If the status has not updated for more than 3 working days, or tracking shows "delivered" but you have not received the parcel, contact us at cs@minoti.com with your order number. We will investigate with the carrier and send a replacement or issue a full refund if the parcel is confirmed lost.
7. Incorrect Delivery Address
Please double-check your delivery address before confirming your order. If you spot an error, contact us immediately at cs@minoti.com. We will do our best to correct it before dispatch. Once an order has been dispatched, address changes cannot be guaranteed.
8. Sustainable Packaging
We use recyclable and recycled materials wherever possible and continuously work to reduce the amount of packaging per shipment. Please recycle all packaging after use.
9. Contact Us
Minoti Sp. z o.o.
E-mail: cs@minoti.com
We respond to all enquiries within 24 hours on working days (Monday–Friday).
Minoti Spółka z Ograniczoną Odpowiedzialnością | ul. Grochowska 306/308, 03-844 Warsaw, Poland | KRS: 0000785854 | NIP: 1132998007