CONTACT
A person, not a ticket number
Write to us and the message lands on the same desk that packs the parcels. Monday to Friday, one working day for a reply.
Write to us
Monday to Friday, 9:00–17:00 CET. We answer within one working day — usually the same afternoon.
- Order status Track my order
- Returns Start in my account
- Sizes Size guide
- Answers first All help topics
Returns address: DTWL – Minoti, Sochaczewska 98C, 05-870 Błonie-Wieś, Poland. Please do not send parcels without starting the return first — the label carries the order number.