Contact Information

Last updated: 5 April 2026  |  Minoti Sp. z o.o.

We're here to help. Whether you have a question about an order, a product, a return, or anything else — our Customer Service team is ready to assist you.

Customer Service

For all customer enquiries — including orders, returns, complaints, payments, and product questions — please contact us by e-mail. We aim to respond to every message within 24 hours on working days (Monday to Friday).

E-mail: cs@minoti.com
Response time: Within 24 hours on working days
Working hours: Monday – Friday, 9:00 – 17:00 CET

Registered Company Details

Minoti Spółka z Ograniczoną Odpowiedzialnością
ul. Grochowska 306/308
03-844 Warsaw
Poland

VAT No. (NIP): 1132998007
Statistical number (REGON): 383335784
National Court Register (KRS): 0000785854
Registration authority: District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register
Share capital: PLN 5,000.00 (fully paid up)
Legal form: Private limited liability company (Sp. z o.o.)
Country of incorporation: Poland

Management Board

President of the Management Board (Prezes Zarządu): Adam Kulesza
Member of the Management Board (Członek Zarządu): Howard Moher

Each member of the Management Board is authorised to represent the company independently.

Returns Warehouse

Please do not send returns to our registered office. All returns must be sent to our dedicated returns warehouse:

DTWL – Minoti (RETURN)
ul. Sochaczewska 98C
05-870 Błonie
Poland

Before sending a return, please contact us at cs@minoti.com to initiate the return process. Full details are available on our Returns Policy page.

EU Online Dispute Resolution

If you are a consumer in the European Union and you are not satisfied with the resolution of your complaint, you have the right to submit your dispute to the EU Online Dispute Resolution (ODR) platform:

ec.europa.eu/consumers/odr

Our e-mail address for ODR purposes: cs@minoti.com

Data Protection

For questions or requests relating to your personal data and privacy rights under the GDPR, please contact us at cs@minoti.com with the subject line "Data Protection Request".

The competent supervisory authority for data protection in Poland is:
President of the Personal Data Protection Office (UODO)
ul. Stawki 2, 00-193 Warsaw  |  uodo.gov.pl