Условия за използване на услугата

1. Scope of the Terms and Conditions

These Terms and Conditions apply to all orders placed by Consumers and Entrepreneurs through our online store.

A Consumer, pursuant to Article 22 of the Civil Code, is a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity.

An Entrepreneur, pursuant to Article 43 of the Civil Code, is a natural person, legal person, or organizational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in their own name.

Any other or supplementary Terms and Conditions or General Terms of Trade used by Entrepreneurs shall not apply and shall only become part of the agreement if we provide express written consent.

2. Conclusion of the Agreement

The sales agreement is concluded with Minoti Sp. z o. o.

The product presentation in our online store constitutes an invitation to submit an offer within the meaning of Article 71 of the Civil Code. To submit an offer to purchase the products, you must place an order. Using the mechanisms available in our store, you may add selected products to your shopping cart and submit a purchase offer. Before placing the order, you may modify the contents of the cart as well as the data entered in the forms by using the available functionalities and instructions displayed during the ordering process. By clicking the button confirming and finalizing the order on the order summary page, you submit an order for the products in your cart.

After placing the order, you will automatically receive an email generated by the system confirming the registration of your order. This message does not constitute acceptance of your offer nor the conclusion of the sales agreement. The sales agreement is concluded after verifying whether the order can be processed and accepting your offer, which takes place via a separate email confirming that your order has been approved for fulfillment. Upon receipt of this confirmation, the sales agreement is deemed concluded.

3. Language and Recording of the Agreement

The sales agreement may be concluded in Polish, English, or German.

We retain the content of the agreement and send you by email the order details and our Terms and Conditions. You may also review information about your orders via your customer account. The Terms and Conditions are also available on our website in a manner that allows you to download, reproduce, and store their content.

4. Delivery of Products

In some cases, shipping costs must be added to the product prices. Ordered products are delivered via courier companies cooperating with us. Detailed information about available delivery methods, delivery times, and shipping costs is presented during the ordering process and in a dedicated information section on our website.

Products offered in the store are sold exclusively via shipping. Personal collection is not available.

We do not ship products to parcel collection lockers.

5. Payments

The following payment methods are available in our online store:

  • Electronic payments (e-payments) via an online payment service.

  • Traditional bank transfer to the online store’s bank account. If you choose this payment method, after placing your order we will send you by email the details required to complete the transfer. Order processing will begin once the full payment required for the order has been credited to our account.

Detailed information on available payment methods, including integrated online payment services, available types of e-payments, and any additional fees, is presented during the ordering process and on our website in a dedicated payment information section.

6. Right of Withdrawal

As stated in the notice on the right of withdrawal, you have the right to withdraw from the agreement within 14 days.

This right also applies to natural persons concluding a contract directly related to their business activity when it follows from the content of the contract that it does not have a professional character for them, in particular arising from the subject of their business activity disclosed in the Central Register and Information on Economic Activity. Other entrepreneurs are not entitled to this right.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you acquired possession of the goods, or a third party other than the carrier and indicated by you acquired possession of the goods.

To exercise the right of withdrawal, you must inform us by writing to cs@minoti.com of your decision to withdraw from this contract by means of an unequivocal statement. You may use the withdrawal form template, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw. We will make the reimbursement using the same payment method you used for the initial transaction. We may withhold reimbursement until we receive the goods back or until you provide proof of having returned the goods, whichever is earlier.

Please return the goods at your own expense to the following address: DTWL - Minoti, ul. Sochaczewska 98C, 05-870 Błonie, Poland, without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send back the goods before the 14-day period expires.

You are liable only for the diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics, and functioning.

In the event of withdrawal, you are required to bear the direct cost of returning the goods.

Withdrawal form template

(complete and return this form only if you wish to withdraw from the contract)

– Addres: DTWL - Minoti, ul. Sochaczewska 98C, 05-870 Błonie, Poland, cs@minoti.com.

– I/We (*) hereby notify that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
contract for the supply of the following goods (*) contract for work involving the manufacture of the following goods (*)/for the provision of the following service (*)

– Date of conclusion of the contract (*)/receipt (*)

– Name(s) of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is submitted in paper form)

– Date

(*) Delete as appropriate.

7. Retention of Title

The products ordered in the store remain our property until full payment of the purchase price has been made.

8. Transport Damage

Applicable to Consumers: in the case of consumer distance purchases, our store always bears the risk of accidental damage or loss of the goods during transport. If the products you ordered are delivered with obvious damage caused during transport, please report such defects to the courier as soon as possible and contact us. Delay in reporting such a complaint or contacting us has no impact on your statutory rights (as described below in the complaint section). However, prompt notification helps us pursue our claims against the carrier or transport insurer.

Applicable to Entrepreneurs (with the exception of natural persons concluding a contract directly related to their business activity where the content of the contract shows that it is not of a professional nature – so-called “quasi-consumers”, i.e., sole proprietors benefiting from certain consumer rights): the risk of accidental loss or deterioration of the product passes to you when we hand it over to the courier, carrier, or another entity responsible for shipping. We are not liable for loss, shortage, or damage occurring from the moment the product is handed over for transport until its delivery to you, nor for delays caused by the carrier.

9. Complaints: conformity of goods with the contract / defects

Applicable to Consumers: we are obliged to deliver goods free from defects. In the event of non-conformity of goods with the contract, the Consumer has the rights set out in Chapter 5a of the Consumer Rights Act. Under these provisions, the Consumer may request repair or replacement of the non-compliant goods, or submit a declaration to reduce the price or withdraw from the contract. We are liable for non-conformity revealed within 2 years of delivery unless a longer durability period has been explicitly specified for the product.

In cases of non-conformity, the above provisions also apply to natural persons concluding a contract directly related to their business activity when it follows from the content of the contract that it is not of a professional nature, in particular arising from the subject of the business activity disclosed in the Central Register and Information on Economic Activity.

Complaints may be submitted:

  • via email to: cs@minoti.com

  • in writing to: Minoti Sp. z o. o., Grochowska 306/308, 03-840 Warsaw

  • by phone at: +48 22 2955099

Information regarding any additional warranty and its detailed conditions is always attached to the product and available on the information pages of the online store.

Applicable to Entrepreneurs (except for sole proprietors benefiting from certain consumer rights – “quasi-consumers”): warranty rights are lost if you do not examine the goods in time and in the manner customary for such goods and do not notify us immediately of the defect, and if the defect is discovered later – if you do not notify us immediately after its discovery. If no notice is given, the goods are deemed accepted. Complaints may be submitted electronically or in writing to the address indicated above. We are liable only for typical, foreseeable damages and their normal consequences; we are not liable for lost profits. For Entrepreneurs (except sole proprietors benefiting from certain consumer rights), our liability is limited – both for individual claims and all claims combined – to the amount paid for the product and the cost of delivery under the sales agreement.

Our customer service team is available Monday–Friday from 9 a.m. to 5 p.m.

10. Electronic Services

To use our online store, including browsing products and placing orders, you must have a multimedia device with an installed web browser, Internet access, and email access. It is recommended to enable JavaScript and cookies in your browser settings. Users are required to use the online store lawfully and in accordance with good practices; it is prohibited to provide unlawful content.

We take all necessary measures to ensure the proper functioning of the online store and its interface in accordance with current technical knowledge and we commit to remedy any reported defects or technical issues within a reasonable time. This also applies to the ability to subscribe to the newsletter or to create a customer account, if these services are offered. You may report any irregularities or interruptions in the functioning of the website or its services via the contact details provided above. When submitting a complaint regarding technical irregularities, please specify the type and date of occurrence of the issue.

11. Code of Good Practice

We voluntarily comply with the “Trusted Shops Quality Criteria” available at this link.

12. Out-of-court dispute resolution

We inform you that Consumers may use out-of-court complaint handling and redress procedures. Information on access to these procedures is available at: www.uokik.gov.pl in the section “Consumer Dispute Resolution”.

Additionally, Consumers have access to the Online Dispute Resolution platform (ODR), available at: http://ec.europa.eu/consumers/odr. The ODR platform is a multilingual, interactive website for Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from distance sales or service agreements.

Using the aforementioned out-of-court dispute resolution procedures is voluntary and may take place only when both parties (Consumer and seller) agree.

We commit to using out-of-court dispute resolution with Consumers under the Act of 23 September 2016 on out-of-court resolution of consumer disputes. The entity authorized to resolve disputes between our business and the Consumer is: PROVINCIAL INSPECTORATE OF TRADE INSPECTION IN WARSAW, ul. SIENKIEWICZA 3, 00-015 WARSAW, http://wiih.org.pl/.

13. Final Provisions

None of the provisions of these Terms and Conditions are intended to violate the statutory rights of Consumers. In the event of any inconsistency between the provisions of these Terms and Conditions and the rights of Consumers arising from generally applicable laws, statutory regulations shall always apply in place of the questioned provisions.

For Entrepreneurs, Polish law applies to all agreements concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For Entrepreneurs, legal persons under public law, or separate public-law entities, the court exclusively competent for all disputes arising from contractual relations between us and you shall be the court having jurisdiction over our registered office. The previous sentence does not apply to natural persons concluding a contract directly related to their business activity when the content of the contract indicates that it is not of a professional nature, in particular arising from the subject of their business activity disclosed in the Central Register and Information on Economic Activity.