Track your order
The order, its courier reference and the tracking link all sit in your account. Sign in with the e-mail you ordered with and the parcel is one click away.
What the statuses mean
| STATUS | WHAT IT MEANS |
|---|---|
| Paid | Money confirmed, the order is queued for picking |
| Packed | Same working day if you paid by 13:00 |
| On the way | The courier has it. 1–2 working days in Poland, 2–6 in the rest of the EU |
| Delivered | The 30-day return window starts on this date. Return postage is paid by you |
Scans come from the courier, not from us, so a parcel can sit at one status for a day before the next scan appears.
Find your parcel
- 01 Sign in. Use the e-mail you ordered with. People often order from a work address and then sign in with a private one.
- 02 Open the order. Every order carries its status, the courier and the reference number.
- 03 Follow the courier link. It opens the carrier's own tracking page with the latest scan.
Still nothing?
Write to cs@minoti.com with the name on the order and we'll find it. You don't need the order number.
No account? Every e-mail about your order has the tracking link. Search your inbox for MINOTI.