Help

Orders paid by 13:00 Polish time on a working day leave the same day. Delivery then takes 1–2 working days in Poland and 2–6 in the rest of the EU, depending on the country. The full list is on the delivery page. Delivery is free on every order, with no minimum.

From our warehouse in Błonie, Poland, to 25 EU countries. The parcel stays inside the EU, so there's no customs and nothing extra to pay at the door. Change your country in the country selector and prices show in that country's currency.

Yes. Pick “Parcel locker” at checkout. InPost lockers are available in Poland only, the parcel arrives in 1–2 working days after dispatch and waits 48 hours for you.

Email cs@minoti.com straight away with your order number. We pack fast, so the sooner you write, the better the chance we catch it. Once the parcel has left, we can't promise an address change, but you can still return anything within 30 days of delivery.

First check the tracking link in your shipping email. If tracking hasn't moved for 3 working days, or it says delivered and nothing came, email cs@minoti.com with your order number. We'll take it up with the carrier and send a replacement or refund you if the parcel is lost.

Email cs@minoti.com within 30 days of delivery with your order number and what you're sending back. Then post the parcel within 14 days of that email, with any carrier. You pay the return postage.

Items must be unworn and unwashed, with all tags, labels and hygiene stickers on, in the original packaging or packaging that protects them as well. We can't take back personalised or made-to-order items, hygiene products with a broken seal, or anything significantly altered, damaged by you or sent back without tags. Trying something on is fine; if it shows more use than that, we may refund less.

We refund your original payment method within 14 days of the parcel reaching us. Full rules are in the returns policy.

We do not do direct swaps. The quickest way is to order the right size straight away and return the one that does not fit. You get your money back for it within 14 days of the parcel reaching us.

DTWL – Minoti, ul. Sochaczewska 98C, 05-870 Błonie-Wieś, Poland. Email us before you post it and put your order number inside the parcel. Returns we were not told about take longer to match to an order.

If the parcel arrived damaged, email cs@minoti.com within 48 hours of delivery with photos of the box and the item and your order number. We'll send a replacement or refund you, and we pay to get the damaged item back.

A fault that shows up later is covered by the 2-year legal guarantee. Write to us with photos and a short description. We reply within 14 days with a repair, replacement or refund, and we pay the return postage for a confirmed fault.

Measure their height in centimetres, without shoes. Each size covers a range of heights and is named after the top of it, so if the height falls between two sizes, take the next size up: a child of 107 cm wears 110. Go by height, not by birthday. The size guide has the full table and a finder that does the maths for you.

Up. Children grow into it inside a season, and you have 30 days from delivery to tell us if you want to return it. Our sizes are body measurements, so there is already room built into the garment. Leggings, bodysuits and pyjamas are meant to sit close, so for those take the size that matches their height now.

On some styles, yes. Bigger sizes use more fabric. The price for every size is listed in the size dropdown on the product page, before you add anything to the basket.

The payment methods available in your country are shown at checkout and in the footer of every page.

Reply to the order confirmation email with the company name and VAT number, and we'll send the invoice. Shops that buy regularly can apply for a trade account, where prices are net.