DELIVERY & RETURNS
Free delivery. 30 days to return.
Free delivery on every order. We prepare orders within 1–3 working days after payment confirmation. Delivery then takes an estimated 2–6 working days, depending on the destination. The available methods are shown at checkout.
Delivery methods
| METHOD | ESTIMATED TIME AFTER DISPATCH | COST |
|---|---|---|
| DHL courier | 2–6 working days, depending on destination | Free |
| InPost parcel locker (Poland only) | 2–3 working days; collect within 48 hours | Free |
Preparation takes 1–3 working days after payment confirmation and is additional to the delivery time. The methods available for your address are displayed at checkout.
Returns, step by step
- 01 Contact us. E-mail cs@minoti.com with your order number and the items you wish to return.
- 02 Pack your parcel. Pack the items securely and include your order number.
- 03 Send it at your own expense. Choose a carrier and send the parcel to our returns address within 14 days of notifying us. Return postage is paid by the customer.
- 04 Receive your refund. We refund your original payment method within 14 days of receiving the returned items. For a different size, return the item and place a new order.
Anything worn, washed or with the tags removed, and pierced-ear jewellery for hygiene reasons. Everything else, including multipacks with one piece tried on, comes back without a discussion.
Return address: DTWL – Minoti, Sochaczewska 98C, 05-870 Błonie-Wieś, Poland. E-mail cs@minoti.com before sending your return. Include your order number. Return postage is paid by the customer.