Track your order
Your order, the courier and the tracking link are in your account. Sign in with the email you ordered with and we'll send you a code, no password needed. Orders placed without an account are there too.
What the statuses mean
| Status | Meaning |
|---|---|
| Waiting for payment | The payment hasn't reached us yet. We start packing as soon as it does. |
| Paid, being packed | Payment is confirmed and we're packing your order. Pay by 13:00 on a working day and we send it the same day. |
| Partly sent | Some items are already with the courier. The rest follow in another parcel with its own tracking link. |
| Sent | DHL has the parcel (for Polish addresses DHL or InPost). It usually takes 1–2 working days to a Polish address and 2–6 elsewhere in the EU. Your 30 days to return start the day it arrives. |
| Refunded or partly refunded | We've sent the money back to the card or account you paid with. Your bank can take a few working days to show it. |
| Cancelled | The order is cancelled and nothing will be sent. If you've paid, the money goes back the way you paid. |
Scans come from the courier, not from us, so a parcel can sit at one status for a day before the next scan appears.
Find your parcel
- Sign in. Use the email you ordered with and we'll send a code to it. People often order from a work address and then try a private one.
- Open the order. Each order shows its status and a tracking link for every parcel.
- Follow the courier link. It opens the DHL or InPost tracking page with the latest scan.
Still nothing?
Write to cs@minoti.com with the name on the order and we'll find it. If you have the order number, add it.
Don't want to sign in? The shipping email has the same tracking link. Search your inbox for MINOTI.